Rajtilak Bhattacharjee

123Greetings.com Inc.

2011-08-23T12:15:00.001+05:30

Company Name: 123Greetings.com Inc.
Designation: Customer Support Associate
Tenure: November, 2007 - November, 2008
Location: Kolkata
Company Website: http://www.123greetings.com/

About the company: Since their inception in 1997, 123Greetings.com has remained an epitome of success in eGreetings. One of the leading brands in online greetings, 123Greetings.com, with their vision, focus and experience have become the most sought after Consumer Internet Company.

Job responsibility: Providing technical support to millions of customers worldwide through email, working with 123Greetings.com Inc. was an unique experience. Constant value add through providing content for their websites, revamping the Help and FAQ section for their website, providing online marketing support for their Domains and Associate department, it also contributed to increasing my knowledge base.

PriceWaterhouseCoopers - PwC

2011-08-23T12:01:00.002+05:30

Company Name: PriceWaterHouseCoopers
Designation: Consultant
Tenure: October, 2010 – Present
Location: Kolkata
Company Website: http://www.pwc.com/

About the company: PwC is one of the world’s largest providers of assurance, tax, and business consulting services. We believe that the best outcomes are achieved through close collaboration with our clients and the many stakeholder communities we serve. So every day, 161,000 PwC people in 154 countries work hard to build strong relationships with others and understand the issues and aspirations that drive them.
(Source: About PwC)

Job responsibility: Apart from handling a team of 140+ employees and being the first point of contact for the clients, the KRAs includes MIS reporting, project assessment et al.

EXL Service

2011-08-23T11:47:00.000+05:30

Company Name: EXL Service
Designation: Technical Support Associate
Tenure: September, 2003 – January, 2004
Location: Noida
Company Website: http://www.exlservice.com/

About the company: EXL Service is a leading provider of transformation and outsourcing services to Global 1000 companies.

Job responsibility: Handling inbound technical support calls for DELL Computers. It required knowing the nitty-gritties of computer hardware and more than a fair knowledge of software. Using this knowledge, we troubleshot issues with the wide range of desktop systems from our US clientele. From simple networking issues to recognizing motherboard issues, resolving every issue with 100% customer satisfaction was not just our values, it was a way of life at EXL Service. While working in the process, gained a working knowledge of the Avaya IP phone sets. Being able to work as an individual and as a team was considered as a plus.